Monroe Capital announced an increase in the credit facility to support the continued growth of First Call Resolution, LLC (FCR).
 
Based in Eugene, Oregon, and with seven contact centers across Oregon and Montana, a near shore site in Tijuana, Mexico, and a Poland contact center coming online in December, FCR is the premier provider of outsourced live agent call center and business process solutions. The company provides a wide range of outsourced contact center, business process and social networking solutions to companies across most industries, ranging from high tech, to healthcare, to start-ups and new economy companies. FCR builds contact center solutions alongside its clients’ internal desks to create a true outsourcing partnership that works in tandem with their existing operations and support desks, helping them fill in sales, service and support gaps, such as phone, email, web chat, social media, and back office process.