KeyBank announced additional steps it will take across its network to support clients and help protect our teammates and our communities from the spread of coronavirus. Starting March 19, 2020, all KeyBank branches will move to serving clients by drive-thru or in its lobbies by appointment only. This move will allow KeyBank to continue to offer full-service to its clients while also instituting appropriate social-distancing guidelines as recommended by local, state, and federal health authorities.
KeyBank today also said that for those clients who are unfortunately experiencing a hardship, there are specific programs and resources for them. Clients may be eligible for a forbearance or extension, waived fees (late or overdraft) or waived penalties for early CD withdrawal. Also, KeyBank's Borrower Assistance program is available for clients with certain loans with KeyBank. More information about these programs are available at Key.com/coronavirus.
In addition, next week, KeyBank will launch a resource for qualifying existing clients designed to provide a sense of security – a shorter-term unsecured personal loan. KeyBank's new Temporary Assistance Loan will be designed to feature same day approval, next-day funding, with very low rates. Full details on this new loan will be available next week.
Changes to Branch Operations
For clients who need basic services, such as withdrawals, deposits, payments, and other transactions, all KeyBank drive-thrus will remain open. ATMs will also be available 24 hours a day, seven days a week. Clients needing additional services requiring an in-person meeting with a banker, such as loan applications, will be able to meet at a KeyBank branch by calling and making an appointment. Clients can also book an appointment online through individual branch page at https://bit.ly/2Wu3mQz.
For information on branch locations, contact information, and drive-thru availability, clients are asked to log on to Key.com and use the branch locator to find their nearest location. KeyBank clients are also always able to access their accounts and perform transactions through online banking at Key.com, digital banking on the KeyBank app, and by calling 1-800-Key2You.