Alvarez & Marsal (A&M) continues to expand its Healthcare Industry Group offerings with the launch of its Human Capital and Workforce Management Practice.
Led by Bianca A. Briola, the practice will focus on developing strategic solutions for organizations facing today’s most challenging human capital and workforce environment. Two years into the pandemic, the healthcare industry is suffering: socioeconomic stress, employee burn out, overwhelming volatility, clinicians and staff adjusting to new roles and responsibilities, and leaders recognizing the changing expectations that employees now have.
A&M’s Human Capital and Workforce Management Practice will partner with healthcare organizations to develop a customized, strategic approach, to create solutions for long-term stability during times of incredible volatility. Ms. Briola and her team will help solve complex human capital and workforce issues, looking beyond traditional productivity and efficiency-based solutions and accounting for highly interdependent employee wellness and engagement, strategic workforce planning, workflow and space planning, strategic workforce partnership and operating model opportunities.
“The healthcare industry is facing unprecedented workforce shortages and staffing challenges exacerbated by the pandemic, as told to Ms. Briola in our two-part podcast series on The Impact of the Current Nursing Shortage,” said Peter Urbanowicz, Managing Director and Co-Head of A&M’s Healthcare Industry Group. “The way we do business and engage with the workforce is also changing. In response to market need and in alignment with our operational legacy, we have launched a dedicated practice to help healthcare organizations navigate these challenges,” Mr. Urbanowicz confirmed.
With nearly 20 years of healthcare experience, Ms. Briola has assisted healthcare organizations with strategic transformation and margin improvement. This work has always been firmly rooted in a foundation of an engaged workforce, supported by enabling technology, and teams aligned with their organizational goals. Ms. Briola has worked with dozens of healthcare organizations, including health systems, managed care organizations, healthcare retailers, group purchasing organizations, and specialty providers; she consistently employs a thoughtful approach for how to best manage, plan for and enable the workforce to provide the highest quality of care for patients and clients.
“An overwhelming amount of healthcare leaders have stressed their need for immediate solutions as well as for long-term workforce planning,” said Martin McGahan, Managing Director and Co-Head of A&M’s Healthcare Industry Group. “A&M’s Human Capital and Workforce Management professionals will leverage vast experience with facilitating process improvement, change management and transformation, to add value across the organization.
“Bianca’s experience building top-performing, multi-disciplinary teams of physicians, clinicians and staff, along with creating collaborative, data-driven workforce solutions, aligns with our clients’ needs,” continued Mr. McGahan. “Her knowledge of the operational, commercial and human interplay behind workforce management issues is a tremendous asset.”
“Our work is specific to healthcare, where A&M has incredibly deep expertise. Our thought leaders will take an innovative, holistic, strategic and data-driven approach to developing and implementing effective solutions to manage an organization's most important asset, its people,” said Ms. Briola.
Prior to joining A&M, Ms. Briola led the operational transformation and pharmacy consulting practice at Premier, Inc. and served on the leadership team of a community hospital in the Duke University Health System as the Director of Clinical Business Operations and Patient Experience.